Refund policy

Return and Refund Policy

Last Updated & Effective Date: {2026.08.01}
This Return and Refund Policy applies to all purchases made on this website. By placing an order, you agree to the terms listed below. Our policy is designed to ensure fairness for both customers and our store while providing a reliable and transparent shopping experience.

1. Return Eligibility & 30-Day Return Window

We offer a 30-day return period starting from the date your order is successfully delivered. All return requests must be officially submitted within 30 calendar days after delivery. Requests submitted after the 30-day window will not be accepted.
To qualify for return, the product must meet all of the following requirements:
  • The item is uninstalled, unused, unmodified, and in brand-new condition.
  • No scratches, stains, construction marks, or artificial damage.
  • All original packaging, accessories, parts, and manuals are complete and undamaged.
Installed products, construction-damaged products, or items altered by customers are not eligible for return.

2. Shipping Cost Responsibility (Official Rule)

Our shipping fee policy is clearly divided based on responsible parties:
Personal Reason Returns (Customer’s Responsibility) If you return the item due to personal reasons, including but not limited to changed mind, unsuitable size or style, no longer needed, or personal preference issues: you are only responsible for the return shipping cost. The full product price will be 100% refunded.
Non-Personal Reason Returns (Store’s Responsibility) If the return is caused by product quality defects, shipping damage, missing parts, incorrect items shipped, packing errors, or any fault on our side, we will fully cover all return shipping fees. We will provide a prepaid return label or reimburse your verified return shipping expense.

3. Refund Processing Terms

All refunds will be processed after we receive, inspect, and confirm the condition of your returned item. We reserve the right to refuse refunds if the item fails to meet our return condition standards.
Once inspection is completed and approved, refunds will be issued within5–10 business days to your original payment method. Bank processing delays are beyond our control.
For personal reason returns: full product price will be refunded, minus return shipping cost paid by customer. For store-side reason returns: full refund including product value and return shipping cost.

4. Non-Returnable & Non-Refundable Situations

We reserve the right to reject return or refund requests under the following circumstances:
  • Return request is made after the 30-day valid return window
  • The product has been installed, used, modified, or repaired
  • The product has artificial damage, construction damage, scratches, or stains caused by the customer
  • Original packaging, parts, or accessories are lost, incomplete, or severely damaged
  • Customized, personalized, or special-order products
  • Clearance items or products marked “Final Sale”
  • Returns sent back without official authorization from our support team

5. Return Application Process

Do NOT send back any items without prior confirmation. Unauthorized returns may be refused or delayed.
To apply for a return, please contact our customer support email: support@kichae.com with your order number, product issue description, and related photos if required. Our team will review your request and provide official return instructions.

6. Shipping & Risk Statement

For customer-initiated personal reason returns, the customer assumes all transportation risks during return transit. If the product is damaged or lost during customer-arranged return shipping, no refund will be issued.
For our-side authorized returns with prepaid labels provided by us, we will bear the shipping risk during transit.

7. Order Refusal & Abandoned Shipment

If the customer refuses delivery or abandons the shipment without valid reason, the generated round-trip shipping loss will be deducted according to actual conditions.

8. Policy Update & Agreement

We reserve the right to update or revise this Return & Refund Policy at any time without prior notice. The latest version will be posted on this page and take effect immediately. All orders are subject to the latest policy version displayed on the website.

9. Contact Information

For all return, refund, or policy-related inquiries, please contact our official support email: support@kichae.com