Shipping policy

This shipping policy applies to orders placed directly on kichae.com.

1. Shipping Coverage & Cost

We offer free shipping on all orders to the contiguous United States, with no minimum purchase required.

Our current delivery service is limited to the contiguous U.S.

2. Estimated Delivery Time

All available products have an estimated delivery time of 3–7 business days from order placement. This estimate includes both order processing and transit time; processing time is not added separately.

Delivery dates are estimates. Carrier disruptions, severe weather, or other unexpected events may affect arrival times. If your order has not arrived within the estimated timeframe, please contact us for assistance.

3. U.S. Warehouse Network

Orders are fulfilled through our shared network of 9 U.S. warehouses across California, Pennsylvania, Georgia, New Jersey, and Texas.

The shipping location depends on product availability and your delivery address. Not every product is stocked at every warehouse.

4. Carriers & Tracking

We generally ship with FedEx, UPS, or USPS. The carrier depends on the shipment.

After shipment, tracking information is automatically sent to the email address provided at checkout.

5. Separate Shipments

Items in the same order may ship from different warehouses. Large items and multi-item orders may arrive in separate packages and on different days.

If part of your order arrives first, check your shipment emails for additional tracking information. Contact us if you need help locating the remaining items.

6. Address Changes & Cancellations

Please check your delivery address before submitting your order.

To request a cancellation or address change, email support@kichae.com as soon as possible, preferably within 24 hours of placing your order.

We will try to accommodate your request, but completion depends on fulfillment status and carrier availability. A request is not confirmed until our team verifies that it can be completed.

We cover carrier interception or address-change fees when these services can be arranged.

7. Delivery Issues

If tracking shows a delivery problem or your package is marked delivered but cannot be located, contact us with your order number and tracking information so we can review the shipment and assist with the next steps.

Please inspect your items upon arrival and before installation. Report shipping damage, incorrect items, or missing parts within 30 calendar days of delivery.

For shipping damage, include photos of the item, shipping box, and protective packaging. Do not install an item that appears damaged or incorrect.

We cover return shipping for shipping damage and other issues not caused by the customer. Contact us before arranging a return.

For full instructions, see our Return and Refund Policy.

8. Contact Us

Email: support@kichae.com

Support hours: Monday–Friday, 9:00 a.m.–6:00 p.m. Pacific Time.

We respond within 1 business day.